When a pilot decides to fly somewhere they don’t just jump into the aircraft, take off and go for it. There is an enormous amount of planning and preparation which takes place beforehand.

A flight plan needs to be prepared, the weather forecast studied, the aircraft readied and so much more.

Even when the pilot is ready to go, they have a long list of checks to minimise the possibilities of error or failure. There are also other people working as part of the team, such as air traffic control, to ensure the flight takes place effectively and safely.

The amount of training required to achieve this state of readiness is enormous, however it ensures that everyone is as prepared as they can be and can carry out their role effectively. So when the pilot is given an instruction by air traffic control they carry it out without hesitation as they have to be able to trust the judgment of this person they have never met.

The secret to all this successful team work is training. Every member of the team, no matter who they are, has received a lot of training so that they can all rely on each other to carry out each job to the standard required.

So how does your team stack up to this example? Are your sales staff trained in interpersonal skills? Are your trainers trained to use learning psychology? Are your leaders trained as effective role models? Just because someone does the job, it doesn’t mean they can do the job.

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