Using a Time Log for Time Tracking This is based on a real email which was sent out to internal employees of a particular organisation. If you feel any time codes are missing then please let us know and we will add them to the list. From: To: all Staff Subject: Timesheets Notice to All […]

Thank you to everyone in the LinkedIn group Effective and Fun Training Techniques who shared their knowledge so we can benefit from it. This is part one of your great work. A failure to establish an effective “participants’ agreement” between trainer and students at the outset or none at all. These are powerful tools to […]

Team Building or Team Jolly? We’ve all experienced them. Some “clever clogs” in management decides that what we need is a good dose of team building so we can build a corporate raft to navigate us through whatever mess we find ourselves in this year. Off we then go, to get muddy, and to “bond” […]

“Come off that computer!” “You spend too much time on Facebook!” How many of us parents have said these things?  I’m asking you to read my latest thoughts and then ask ‘Do I moan about my kids spending too much time on their gadgets?’. Generation Z are those born after the year 1994 until 2010. […]

The Twelve Essentials of Customer Service Recovery Customer service recovery is the process that kicks in when customer service goes wrong. It is not and should never be considered a containment exercise but an opportunity to show the customer how good you really are. Anyone can give OK customer service provided there are reasonable systems […]

Learning and Development Survey Summary During the January 2014 Learning & Skills show in Olympia, London, 136 Learning & Development (L&D) practitioners took part in a brief face to face survey carried out by experienced staff of The Development Company Limited Style Visitors were invited to consider the question “What will the trends in Learning […]

Managing Change Managing change can be viewed from a number of different angles, and opportunities exist all around us to learn from the experiences of others. I was very fortunate to be invited on a short business trip to Göteborg (Gothenburg) recently. My first visit to Sweden, I was intrigued as to how I would […]

Twelve Tips for Becoming a Successful Manager Management Skills and Behaviours – Tips 1 to 3 Most of us become managers because we are good at the task part of our job and usually have completely untested management skills. The job being a manager is easy. The job of being a good manager is very […]

What Makes a Good Trainer?     In this second part of this Train the Trainers series I will examine what makes a good trainer and therefore why they need a good train the trainers course. I started by identifying the key behaviours for a good trainer. To do this I used one of our […]

In starting this series of blogs on training the trainers, a quote immediately comes to mind “He who can, does. He who cannot, teaches.” Credited to George Bernard Shaw, there have been many variations – a common one being “Those that can, do. Those that cannot, teach.” Sounds like something Yoda would come up with. […]